Privacy Policy

Here are some of the common cases where we collect your personal information: 

1. You register to use our websites through an account.
2. You log in to use our websites through a social networking site account.
3. You subscribe to receive alerts or emails; fill in forms; create applications, such as a rental application; complete surveys or research; and take part in promotions and competitions on our websites or those of our service providers.
4. You contact us or our service providers for any reason. For instance, you might report a problem with our websites, seek further services or ask for help.
5. You post on or add material to our websites.
6. You use our services and any credit provided by us in connection with those services.

What actual information are we talking about? It can include your:

• name
• address
• phone number
• email address
• gender
• occupation
• personal interests 
• behavioural information, for example, the links you click on
• any other information you share with us.

What if you use our services through a social network, or log in here using your social network credentials? We’ll collect information from that social site, such as your: 

• user name
• site ID
• profile photo
• email address.

If you subscribe to alert services on this website, of course we’ll need to collect your name and email address.

We might also use tracking technologies to collect non-personal information about you. Those technologies include cookies, web beacons and measurement software. And they might collect data about your activities on our websites, including IP addresses. Our service providers, and third parties like analytics, advertising or ad-serving partners, can do the same. They might use cookies to collect information about your visits to our websites.

We may also collect your personal information through our other businesses, service providers and third parties. This helps us provide better, more relevant services and products to you.

In a nutshell, we use the personal information we collect about you to: 

1. provide the products and services you ask for
2. respond to your enquiries
3. create and maintain your account
4. make sure you follow our website terms of use
5. offer you products and services that you might like.

More specifically, we use personal info we’ve collected to:

1. improve your security when you visit our websites.
2. present website content in the most effective way for you and your devices.
3. provide you with a better or more relevant service or product. For instance, we might help you save time by pre-filling a form with information you’ve already shared with us.
4. customise the services, experience, advertising and content you see on our, and our partners' websites.
5. combine with info we’ve collected from service providers, third parties, cookies or web beacons. We do this to give you a more relevant, personalised experience. It raises the quality of our services, and third-party services, too. For example, we might take your behavioural data, collected using cookies, and combine it with information you send to an agent through our enquiry form. This gives the agent a clearer picture of what interests you, so they can serve you better.
6. reply to you, or give you the services, products, information and help that you ask for.
7. contact you to conduct research, and ask for feedback on our products, services or websites.
8. verify your identity and remind you of your credentials.
9. allow you to use interactive features of our service, such as loan calculators.
10. improve the quality and functionality of our products and services.
11. help meet our obligations arising from any contracts you enter into with us.
12. let you know about changes to our products and services.

Without your personal info, we may not be able to provide these services.

We use the information we collect through cookies and web beacons in line with this Privacy Policy, to do things like:

• report statistics 
• analyse trends
• deliver our services
• diagnose problems
• target and improve the quality of our products and services
• provide more relevant services and advertising to you on our websites, and on third-party websites. Our service providers and other third parties may do that, too.

See our Cookie Policy for details.

We might use your personal information to tell you about things we think might interest you. That includes offers, promotions, products or services, for example.

If we contact you for these reasons, you’ll always be able to “opt out”. That means you can ask that your info isn’t used to do this again.

We might also share your information with our related businesses, service providers and other third parties. We do this so they can:

• provide you with products or services on our behalf
• help us to provide the products or services you’ve asked for.

In both cases, they may contact you. They may also use your info to deliver more relevant services, direct marketing and advertising on our website, or on third-party sites.

We might also share your personal information in these cases:

1. When you send an enquiry. It could be to a real estate agent, property developer or anyone who has a listing or advertising on our websites.
2. When you request products or services from us or our service providers. We share your info so that they can provide you with those products or services, or help us to do that. And if you’ve subscribed to Google’s Google Now service through the operating system on your mobile device? We’ll share information such as your search history to Google. To opt out of this, see the section on "Controlling your personal information" below.
3. When you request information, products or services from third parties. For example, through realestate.com.au Connect or an online rental application.
4. In conjunction with a sale or similar transfer of one of our businesses.
5. In special cases where we need to help identify, contact or bring legal action against someone who's doing the wrong thing. They could be damaging, injuring, or interfering with our rights or property, our users, or anyone else. In those cases, we’ll share your information with relevant public, government or regulatory authorities. We might also share it with our legal representatives or other concerned parties.
6. Where the law permits or requires us to do so.

Sometimes, you might use our sites to ask for information from another organisation. We’re not responsible for what they do with any personal information you send in your request. Check their privacy policies to make sure you’re satisfied with the ways they protect and use your data.

We're committed to keeping your information safe. So, we have dedicated teams focused on securing your information and our systems.

We have internal controls to make sure we only collect the smallest amount of personal info we need for any given purpose.

Our employees are all obliged to respect the confidentiality of your info. So are any third parties who provide services related to our information systems.

We also make sure we delete or de-identify personal info when we no longer need it.

We use a thorough process to assess the IT security of any suppliers who may hold or process your personal info on our behalf.

We constantly review and update our security measures in line with current technologies. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure.

See "Storing and securing your data" below for more details.

For these services and products, we may collect personal information to confirm your identity. That may include details from your:

• passport
• driver's license
• Health Care Card
• concession card.

We will also collect any info you include in a rental application form, such as:

• name
• contact details
• address history
• references
• salary information
• employment information
• date of birth
• emergency contact information.

We only use this information to help you secure a rental property. For example, we will pass on your rental application to the property manager for a property that you’ve applied for, or we might recommend other, similar properties you may be interested in. The info you provide in a rental application is not used for any other purposes without your consent.

If you use our Tenant Check product, we will also share your personal information with our service providers in order to provide you with a Tenant Check report. That Tenant Check report is then attached to any rental applications you choose so that property managers can review that detail.

If you opt in to our utility connection service, or you submit an online rental application, we may share your information with third parties. In particular, we pass your details on to the real estate agent so they can assess your rental application.

Then, if you’re successful and you’ve given us your consent, we may pass on your details to utility connection service providers to help you move in. These third parties may contact you directly about their offers, promotions, goods or services.

Of course, we pass your application on to the agency leasing the property. Its agents are only permitted to use your personal information for that purpose.

We delete the identification documents you provide as part of a rental application after 60 days.

Then, if you have not edited, viewed or used your Renter Profile to submit an application in 18 months, we will delete all your information except your name and email address.

That means we’ll delete your:

• cover letter
• Other Occupant details
• pet details
• income information
• employment details and references
• address history details and references
• emergency contact details
• utility connection preferences.

For these services, we may collect more information from you directly, such as your:

• date of birth
• bank account details
• occupation
• age
• number of dependants and cohabitants
• length of time spent residing at your current address 
• proof of earnings and expenses. 

To help you with, and to assess your application, we may also get personal information about you from:

• credit reporting bodies
• other credit providers
• existing or previous suppliers of goods or services
• your bank
• finance brokers
• accountants
• lawyers
• other similar businesses.

We’ll collect information directly from you where we can.

In some cases (for instance, if you apply for an insurance product), we’ll collect sensitive information such as your health details. We’ll only do this with your consent.

We may also collect credit information about you. It’s used to assess your eligibility for a loan and may include:

• any outstanding loans that you have
• your repayment history in respect of those loans
• any defaults. 

Usually credit information is exchanged between credit and finance providers and credit reporting bodies.

We might use your personal information to:

1. verify your identity
2. give you credit assistance
3. give you information, help, guidance and advice about loan products or related services
4. consider whether you’re eligible for a loan or lease or related services you ask for
5. help you to prepare an application for a lease or a loan
6. administer payments we receive or make that relate to your loan or lease
7. prevent or investigate any actual or suspected fraud or crime.

If you use any services in connection with home loan experiences or mortgagechoice.com.au, we may share your personal information with:

1. prospective funders or intermediaries related to your finance needs
2. third parties that help manage or administer your finance. That includes suppliers, printing services and call centres
3. third parties that provide IT systems to us
4. anybody who represents you, such as finance brokers, lawyers and accountants
5. anybody you have given your consent for us to share it with
6. anybody where such disclosure is required by law, for example, relevant anti-money laundering laws.

We're committed to keeping your information safe. So, we have dedicated teams focused on securing your information and our systems.

We have internal controls to make sure we only collect the smallest amount of personal info we need for any given purpose.

Our employees are all obliged to respect the confidentiality of your info. So are any third parties who provide services related to our information systems.

We also make sure we delete or de-identify personal info when we no longer need it.

We use a thorough process to assess the IT security of any suppliers who may hold or process your personal info on our behalf.

We constantly review and update our security measures in line with current technologies. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure.

See "Storing and securing your data" below for more details.

Some of the common cases when we might collect your personal information include:

1. You register to use the websites or parts of them through an account.
2. You log in to use our websites through your social networking site account.
3. You subscribe to receive alerts or emails; fill in forms; create applications, such as a rental application; complete surveys or research; take part in promotions and competitions on our websites or those of our service providers.
4. You contact us or our service providers for any reason. For instance, you might report a problem with our websites, seek further services or ask for help.
5. You post on or add material to our websites.
6. You use our services and any credit we provide in connection with those services. See our Credit Reporting Policy below for more details.

The kinds of personal information we collect about you can include your:

• name
• address
• phone number
• email address
• gender
• occupation
• personal interests 
• and any other information you share with us.

What if you use our services through a social network, or log in here using your social network credentials? We’ll collect information from that social site, such as your: 

• user name
• site ID
• profile photo
• email address.

We may also get personal information about you from: 

• credit reporting bodies (see our Credit Reporting Policy below for more details)
• other credit providers
• existing or previous suppliers of goods or services
• your bank
• finance brokers
• accountants
• lawyers
• certain other businesses for the purposes of assessing your application. 

We’ll collect information directly from you where we can.

We use your information to:

1. improve your security when you visit our websites
2. present website content in the most effective way for you and your devices
3. provide products and services you request
4. respond to your enquiries
5. create and maintain your accounts with us
6. ensure you adhere to our contractual terms and conditions
7. offer other products and services you may be interested in
8. provide you with a better or more relevant service or product. For instance, we might help you save time by pre-filling a form with information you’ve already shared with us
9. customise the services, experience, advertising and content you see on our, and our partners' websites
10. combine with info we’ve collected from service providers, third parties, cookies or web beacons. We do this to give you a more relevant, personalised experience. It raises the quality of our services, and third-party services, too
11. contact you to conduct research, and ask for feedback on our products, services or websites
12. verify your identity and remind you of your credentials
13. allow you to use interactive features of our service
14. improve the quality and functionality of our products and services
15. help meet our obligations.

If you apply to us for credit, we may share your information with:

1. Credit reporting bodies. We share your info to get credit reporting information about you, and for other permitted purposes. See our Credit Reporting Policy below for details.
2. Other credit providers, existing or previous suppliers of goods or services, your bank and certain other businesses. We share your information so we can assess your application.

We're committed to keeping your information safe. So, we have dedicated teams focused on securing your information and our systems.

We have internal controls to make sure we only collect the smallest amount of personal info we need for any given purpose.

Our employees are all obliged to respect the confidentiality of your info. So are any third parties who provide services related to our information systems.

We also make sure we delete or de-identify personal info when we no longer need it.

We use a thorough process to assess the IT security of any suppliers who may hold or process your personal info on our behalf.

We constantly review and update our security measures in line with current technologies. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure.

See "Storing and securing your data" below for more details.

We're committed to keeping your information safe. So, we have dedicated teams focused on securing your information and our systems.

We have internal controls to make sure we only collect the smallest amount of personal information that’s needed for any given purpose.

Our employees are all obliged to respect the confidentiality of your information. So are any third parties who provide services related to our information systems.

We also make sure we delete or de-identify personal information when we no longer need it.

We use a thorough process to assess the IT security of any suppliers who may hold or process your personal information on our behalf.

We constantly review and update our security measures in line with current technologies. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure.

If you access our websites from the European Economic Area, you may have more rights around how your Personal Data is handled. These rights exist under the General Data Protection Regulation, specifically Regulation 2016/679 (GDPR).

In providing our services to you, we may monitor your activity on our websites using automated processes. We may do this to count usage of our websites and create audience profiles, for example. We also do it so we can provide you with more tailored services, like showing you more relevant properties. 

As well as the other rights set out in this Privacy Policy, in certain cases you may:

• ask to access Personal Data that we hold about you
• ask for a structured, electronic copy of the Personal Data you have given us
• ask that we update any inaccurate Personal Data that we hold about you
• ask that we restrict or suspend processing of Personal Data that we hold about you. For example, you might do this if you want to check its accuracy or our reason for processing it
• object to our processing of your Personal Data
• ask that we delete any Personal Data that we hold about you, unless we’re required to retain it by law
• withdraw your consent to our processing of your Personal Data. Once you’ve done this, we will no longer process your Personal Data, unless we’re required to do so by law. Any processing that took place before you withdrew your consent will remain lawful.

Where your Personal Data is sent outside of the EEA, it will only be sent to:

• countries that have been identified as providing adequate protection for Personal Data
• a third party where we have approved transfer mechanisms in place to protect your Personal Data. We do this by entering into the European Commission’s Standard Contractual Clauses, or ensuring the third party is Privacy Shield-certified (for transfers to US-based third parties). 

For more information or to exercise any of your rights as a European Economic Area data subject under the GDPR, contact us:

We only collect personal information for real, current purposes, not for possible future uses. And we only keep your personal info for as long as we need it. After that, we seek to destroy or permanently de-identify it.

How long we keep your info depends on how sensitive it is: the more sensitive the information, the faster we destroy or de-identify it.

So, for example, we keep personal identity documents for a short period of time. With more common, and potentially public information, such as your name and contact details, we’ll keep it for longer.

To ask us to delete your personal information from our systems, contact us:

Make a Data Deletion Request.

Or, email privacyofficer@marbellafinancesolutions.com

If you don’t want to share certain personal information with us, don’t.

For example, if a form field is optional, and you don’t want to share the info it asks for, submit the form without it.

Of course, often we’ll need your personal information to provide you with a service or product that you want. If you don’t share that info, you won’t be able to access the service.

Curious as to how we store and secure your personal information? See the above section "Storing and securing your data" for details.

Our Cookie Policy explains how we use cookies and similar technologies. It also explains how you can manage your preferences around these tools.

See our Cookie Policy.

We use both personal and non-personal information to show ads that are more relevant to you.

If you don't want to receive personalised ads on realestate.com.au, you can turn it off at any time. Note that you'll still see ads they'll just be less relevant.

Turn off personalised ads

If you don't have an account with us, you can only turn off personalised ads on your current browser.

On your Privacy Settings page you'll also find links to our advertising service providers. Use those links if you don't want to receive personalised ads on other websites based on your costalview.com activity.

You can see the personal information we hold about you, with a few exceptions according to the law. To request access to your personal info, contact us.

We take all reasonable steps to make sure the information we hold about you is accurate. But what if you find some of that information is incorrect? Or if you want to review and confirm that the personal information we hold about you is right? In either case, contact us:

Make a Data Deletion Request.

Or, email privacyofficer@marbellafinancesolutions.com